Victor Eja
Telecommunication Business Operations Specialist at IBM West Africa
- Location
- Nigeria
- Industry
- Telecommunications
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Victor Eja's Overview
- Current
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- Telecommunication Business Operations Specialist at IBM
- Past
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- VAS application support at Huawei
- Application Support Analyst at International Turnkey Systems
- END-USER SUPPORT, IT SPECIALIST at International Turnkey Systems
- Education
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- University of Liverpool
- University of Calabar
- Recommendations
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3 people have recommended Victor
- Connections
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349 connections
Victor Eja's Summary
I am a result-oriented and quality-driven professional by world class standard with extensive experience in customer care management, demonstrating consistent achievement of objectives, strong service skills, and dedication to organizational goals.
A broad knowledge of VMware, server administration, storage solutions, system backups, application support,leadership, and strategic thinking skills are my core skills.
Specialties
VMware Infrastructure, VMware ESX, VMware vCenter, VMware Site Recovery Manager, VMware Workstation 7.0 VMware VDI, VMware View, VMware Consolidated Backup, Sunray server software 4.1, Sun VDI ,Windows server 2003/2008, Sharepoint
Victor Eja's Experience
Telecommunication Business Operations Specialist
IBM
Public Company; 10,001+ employees; IBM; Information Technology and Services industry
December 2012 – Present (7 months) Lagos, Nigeria
VAS application support
Huawei
Privately Held; 10,001+ employees; Telecommunications industry
September 2012 – December 2012 (4 months) Lagos
Application Support Analyst
International Turnkey Systems
Privately Held; 1001-5000 employees; Computer Software industry
November 2009 – August 2012 (2 years 10 months)
END-USER SUPPORT, IT SPECIALIST
International Turnkey Systems
Privately Held; 1001-5000 employees; Computer Software industry
April 2009 – November 2009 (8 months)
To make sure end users in the enterprise work without delay or time loss
Installation and maintenance of computer hardware devices and drivers
Working closely with service desk and escalation of incidence when necessary
Management and deployment of IT working tools to users country wide based on user's job function
Administration, Configuration and Support of Windows Vista, XP, MS Office 2007 and other Applications.
Printer Management through HP Web Jet Admin.
Setting up and updating desktop/laptop images on Symantec Ghost Cast Server.
Desktop/laptop data protection server administration.
Update of applications and all software with approved patches and required updates
ADMINISTRATOR, IT PLANNING AND ASSET MGMT
IT PLANNING AND ASSET MGMT
Zain
Public Company; 5001-10,000 employees; Telecommunications industry
March 2008 – April 2009 (1 year 2 months)
Configuration Management was involved in establishing and maintaining consistency of software and hardware performance and their functional and physical attributes with its requirements, design, and operational information throughout their life cycle.
Ensuring effective management of IT Assets throughout their lifecycle in order to improve the bottom line, minimize risk exposure, and increase the return on the company's information technology investment
Maintaining a central IT Asset register and producing IT Asset status and summary reports promptly.
Developing and enforcing adequate policies and procedures to ensure integrity of the IT Asset database.
Ensuring that software CD's and data storage devices are stored in acceptable environmental conditions void of theft and fire.
Ensuring prompt software license renewals to avoid litigation.
Producing the following reports as at when required: Project progress, IT Assets status & summary, Warranty status, Software License, Activity Report etc.
Monitoring SLA's with maintenance service partners and reporting any violation.
customer care consultant
Celtel
Privately Held; 501-1000 employees; Telecommunications industry
October 2005 – March 2008 (2 years 6 months)
Receiving a targeted number of incoming subscribers call per day.
*Up selling of company's products and services.
*Tracking, resolving and recording customers' queries unto CIMS (Customer Interactive Management System)
*Educating subscribers on GSM and associated value added services.
*Compilation of weekly and monthly operations report for the Call Centre.
*Providing adequate and appropriate information to customers.
*Serve as a mediator/ liaison between customers and the company.
*Listening to customers and following up their demand for adequate service delivery.
*Providing skilled and excellent customer service to existing and intending customers
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TRAININGS AND WORKSHOPS
Victor Eja's Skills & Expertise
Victor Eja's Certifications
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VMware Certified Professional, VSphere 4.0(VCP)
- VMware
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Microsoft Certified Professional
- Microsoft
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Microsoft Certified Systems Administrator – Windows Server 2003(MCSA)
- Microsoft
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Microsoft Certified IT Professional- Enterprise Support Technician (MCITP)
- Microsoft
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Microsoft Certified Technology Specialist- Microsoft Windows Vista Configuration-(MCTS)
- Microsoft
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Microsoft Certified Technology Specialist- Microsoft Internet security and Acceleration (ISA) server 2006-(MCTS)
- Microsoft
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VMware Sales Professional(VSP 4)
- VMware
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VMware Technical Sales Professional(VSTP4)
- VMware
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ITIL V3 Certified
- EXIN
Victor Eja's Education
University of Liverpool
Ms, Information Systems and Technology
2011 – 2013
University of Calabar
B.Sc, Geology
1996 – 2002
Victor Eja's Additional Information
- Groups and Associations:
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Contact Victor for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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